Privacy Policy

Walthamstow Man and Van Privacy Policy

This Privacy Policy explains how Walthamstow Man and Van collects, uses, stores, and protects your personal data. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all customers and prospective customers of Walthamstow Man and Van within our service area, including those who contact us to request quotations, make bookings, or otherwise use our services.

By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always apply to the personal data we hold about you.

Who we are and scope of this policy

Walthamstow Man and Van provides transport, removal, and related services to domestic and business customers in our local area. For the purposes of data protection law, Walthamstow Man and Van is the data controller of the personal data collected and processed in connection with our services.

This policy covers the personal data of all private and business customers, people who make enquiries about our services, and any individuals whose personal data we process in the course of providing our man and van services in the Walthamstow area and surrounding locations.

Personal data we collect

We only collect personal data that we need in order to provide and manage our services, run our business, and meet our legal obligations. Depending on how you interact with us, we may collect and process the following categories of personal data:

Contact details such as your full name, address, collection and delivery addresses, billing address, and any alternative contact addresses you provide.

Communication details such as the content of messages you send to us, including enquiries, quotations, booking confirmations, instructions, feedback, or complaints made by phone, messaging services, or through online forms.

Service and booking information such as details about the items to be moved, property access details, preferred dates and times, special handling requirements, and any notes relating to the safe and effective performance of the service.

Customer account and transaction information such as records of bookings, quotes, invoices, payments, refunds, and other transaction details related to the provision of our man and van services.

Technical and usage information, where applicable, such as basic information collected through cookies or similar technologies when you visit our website, including your approximate location, device type, pages visited, and time spent on our site. This data is generally collected in an aggregated or pseudonymised form.

How we collect personal data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback. This may be done by phone, online forms, messaging services, or in person.

We may also receive personal data from third parties in limited circumstances, for example from comparison or booking platforms, or from business partners that refer you to us. In such cases, we only receive the data required to provide the requested service and will treat that data in accordance with this Privacy Policy.

Lawful bases for processing personal data

We process your personal data only where we have a valid legal basis under data protection law. Depending on the context, the lawful bases we rely on include:

Performance of a contract: We use your personal data to provide our services to you, including giving quotes, processing bookings, arranging collections and deliveries, invoicing, and managing any changes or issues related to the service.

Legitimate interests: We may process your data to manage and improve our business operations, ensure the security of our services, handle customer enquiries and complaints, maintain accurate records, and defend or establish legal claims. When we rely on legitimate interests, we ensure that our interests do not override your rights and freedoms.

Legal obligations: We may process your data where required to comply with legal or regulatory requirements, including tax, accounting, and record-keeping obligations.

Consent: In some limited circumstances, such as where we send you certain types of marketing communications that are not covered by legitimate interests, we may rely on your consent. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide quotations, manage enquiries, and arrange bookings for our man and van services.

To plan and carry out collections, moves, and deliveries safely and efficiently, including communicating with you about timings, access, and service details.

To issue invoices, process payments, and maintain accurate financial and service records.

To respond to your questions, feedback, and complaints and to resolve any disputes or queries.

To manage and improve our operations, services, and customer experience, including staff training and quality control.

To comply with legal and regulatory requirements and to establish, exercise, or defend legal claims where necessary.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to use your personal data in accordance with our instructions and are required to protect it appropriately.

Examples of processors and third parties we may share data with include:

Service and technology providers that support our operations, such as providers of booking or scheduling systems, document storage, customer relationship tools, or website hosting services.

Payment and accounting providers that help us to process payments, issue invoices, and maintain financial records.

Professional advisers, such as accountants or legal advisers, where reasonably necessary for the management of our business or for legal matters.

Public authorities and law enforcement agencies, where required by law or necessary to protect our rights or the rights of others.

Where any of our processors are based outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, in line with applicable data protection laws.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In practice, this means that customer and booking records are typically retained for a period consistent with applicable limitation and tax laws, so that we can respond to queries, address complaints, and demonstrate compliance with our obligations. Once personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to you.

Data security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, change, or unauthorised access. These measures include limiting access to personal data to staff and processors who need it for their roles, maintaining appropriate physical and digital security, and regularly reviewing our procedures.

While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure. You are also responsible for taking reasonable steps to protect any information you share with us.

Your data protection rights

Under data protection law, you have a number of rights in relation to the personal data that we hold about you. These rights include:

The right of access: You can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.

The right to erasure: In certain circumstances, you can ask us to delete your personal data. This is sometimes called the right to be forgotten.

The right to restrict processing: You can ask us to suspend the processing of your personal data in certain situations, for example if you contest the accuracy of the data.

The right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, machine-readable format or ask us to transfer it to another organisation.

The right to object: You can object to our processing of your personal data where we rely on legitimate interests or where we process your data for direct marketing.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing that took place before the withdrawal.

How to exercise your rights and complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the usual communication channels you use to book or manage services with Walthamstow Man and Van. We may need to verify your identity before responding to certain requests, to protect your data.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority. In the United Kingdom, this is the Information Commissioners Office. We would, however, appreciate the opportunity to address your concerns directly before you contact the authority, so we encourage you to contact us first.