Walthamstow Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Walthamstow Man And Van provides moving, collection, delivery, and related transport services. By making a booking, confirming a quotation, or allowing a service to commence, the customer agrees to be bound by these terms. They are designed to make the service clear, fair, and legally sound, while protecting both the customer and the service provider.

In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person or business requesting the service. These terms apply to all standard man and van services, including small house moves, item collection, deliveries, furniture transport, and light load removals. They also apply to any additional work agreed in writing before the job begins. Any variation must be confirmed in writing to be valid.

By using our service, you confirm that you are authorised to request the work, that the information you provide is accurate, and that you accept responsibility for the items being moved, unless otherwise agreed under these terms. If you are booking on behalf of another person, you confirm that you have their permission to do so and that they understand these conditions. We may update these terms from time to time, and the version in force at the time of booking will usually apply.

Booking Process

All bookings are subject to availability and are not confirmed until we have accepted them. A booking may be made by phone, email, online form, or any other method we make available. During the booking process, you must provide accurate details about the collection and delivery addresses, item type and quantity, access conditions, stairs, parking limitations, time constraints, and any special handling requirements. Failure to give correct information may affect pricing, timing, and our ability to complete the work safely.

Where a quotation is provided, it is based on the details you supply at the time of enquiry. If the scope of work changes before or during the job, we may revise the quotation or charge additional fees where reasonable. This may include extra waiting time, additional labour, difficult access, or undisclosed items. We reserve the right to refuse a booking if the job is unsafe, unlawful, beyond our capability, or inconsistent with the description provided.

Arrival, Access and Customer Responsibilities

You are responsible for ensuring that we have reasonable access to both collection and delivery locations. This includes arranging parking where required, providing building access codes or keys where appropriate, and ensuring that the goods are ready to be moved at the agreed time. If delays occur because access is restricted, the waiting time may be charged at the applicable rate.

The customer must also ensure that items are adequately packed and suitable for transport unless packing has been specifically included in the service. We are not responsible for damage caused by poor packing, loose contents, or items that are inherently fragile or unstable when moved in normal handling. If an item requires special protection or careful dismantling, this must be disclosed before the job begins. We may decline to move any item that is unsafe, improperly prepared, or likely to cause damage to property, vehicles, or people.

It is your responsibility to check that all items listed for transport are included before the vehicle leaves the collection point. We will not be liable for items left behind unless the omission is due to our proven mistake and reported promptly. If you ask us to attend on your behalf when you are not present, you accept responsibility for ensuring that the inventory is correct and that all relevant instructions are provided in advance.

Payments and Charges

Prices may be based on an hourly rate, fixed quote, minimum charge, or a combination of these depending on the type of work. Any estimate provided before final booking is an indication only unless expressly stated to be fixed. Additional charges may apply for congestion, congestion-delay time, long carries, stair carries, multiple stops, heavy or awkward items, specialist handling, waiting time, or out-of-hours work if agreed.

Payment terms will be agreed at the time of booking. In most cases, payment is due on completion of the service unless otherwise stated. We may require a deposit or prepayment for larger jobs, short-notice bookings, or where third-party costs are involved. Accepted payment methods may include bank transfer, card payment, or cash, subject to availability and prior agreement. Any applicable taxes or fees will be made clear where relevant.

Late or failed payments may result in recovery action, suspension of future bookings, and any reasonable costs incurred in pursuing unpaid sums, to the extent permitted by law. If payment is made by bank transfer, funds must clear before the goods are released where we have agreed to retain items until payment has been received. We reserve the right to withhold delivery or completion where payment has not been made in full.

Cancellations, Amendments and Delays

Bookings may be cancelled or amended by giving reasonable notice. If you cancel with sufficient notice, any deposit may be refundable at our discretion or in line with the terms agreed at booking. If you cancel at short notice, fail to provide access, or are not ready for the service to start, we may retain all or part of any deposit and may charge a cancellation fee to cover lost time and costs. The amount charged will depend on the notice given and whether resources were already allocated.

If you wish to reschedule, we will try to accommodate the new date, but availability is not guaranteed. Changes to the time, address, volume, or nature of the job may require a revised quotation. We are not responsible for delays caused by traffic, weather, road closures, vehicle breakdown, or circumstances beyond our reasonable control. In such cases, we will take reasonable steps to communicate and minimise disruption.

If we need to cancel or postpone due to unforeseen circumstances, we will notify you as soon as reasonably possible and may offer an alternative time or refund any advance payment received for work not carried out. We will not be liable for indirect losses arising from cancellation or delay, provided such cancellation was not caused by our negligence or deliberate misconduct.

Goods, Prohibited Items and Waste Regulations

We operate in accordance with applicable UK waste and transport requirements. If the service includes removal of waste, unwanted household items, or discarded goods, the customer must ensure that the waste description is accurate and that any regulated waste is declared in advance. We may only transport and dispose of waste where we are authorised to do so and where the waste is permitted under the agreed service. We reserve the right to refuse items that are hazardous, unlawful, or require specialist handling.

The customer must not include prohibited items such as chemicals, asbestos, clinical waste, pressurised containers, fireworks, explosives, flammable liquids, or any other item that may present a risk to health, safety, or the environment unless we have expressly agreed in writing and all legal requirements have been met. If undeclared prohibited items are discovered, we may stop the job, refuse carriage, or arrange appropriate disposal at the customer’s expense where lawful to do so.

Where waste transfer documentation or other records are required, the customer agrees to provide accurate information and to cooperate with all legal obligations relating to waste description, classification, and lawful disposal. If a waste transfer note or similar record is issued, the information must be checked for accuracy. The customer remains responsible for ensuring that any waste handed over is correctly identified and that no controlled items are concealed among general waste.

Liability and Damage

We will exercise reasonable care and skill in providing the service. However, our liability is limited to losses or damage caused by our negligence, breach of contract, or failure to perform the service with reasonable care. We are not responsible for pre-existing damage, normal wear and tear, or damage arising from inadequate packing, insecure loading, or the nature of the item itself. Fragile items are carried at the customer’s risk unless we have agreed in advance to use specialist handling methods.

Our liability for direct loss or damage, where established, may be limited to the lesser of the repair cost, replacement cost, or an amount reasonably attributable to the affected item, subject to any agreed insurance arrangements and the applicable law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law. Customers are encouraged to have suitable insurance for valuable or fragile possessions.

We are not liable for any loss of profit, loss of business, loss of opportunity, or indirect or consequential loss arising from the service, except where such exclusion is prohibited by law. If you believe damage has occurred, you must notify us as soon as reasonably practicable and in any event within a reasonable time after completion of the job. You should retain the item and any packaging, where relevant, to allow inspection and assessment.

Complaints, Claims and Dispute Handling

If you have a complaint, you should raise it promptly so that we can investigate. We may request photographs, invoices, descriptions of the issue, or other evidence to assess the matter. Complaints relating to damage, missing items, or service concerns should be made without undue delay. We will consider all reasonable information and aim to resolve matters fairly and efficiently.

Where a claim is made, you agree to allow us a reasonable opportunity to inspect the affected item or verify the issue before any repair or disposal takes place, unless immediate action is required to prevent further loss. Settlements, if any, may be made in money, repair, replacement, or another fair solution, depending on the circumstances. No admission of liability will be inferred from our efforts to investigate or resolve a complaint.

If a dispute cannot be resolved through discussion, the parties agree to attempt resolution in good faith before starting formal proceedings. Nothing in these terms prevents either party from seeking urgent relief from the courts where necessary. Any limitation periods under law will continue to apply.

Insurance, Force Majeure and General Terms

We maintain insurance cover appropriate to the nature of our work, but insurance does not create liability where none would otherwise exist under these terms or under law. Any claim must be supported by reasonable evidence and may be subject to the terms of the insurer. If an event beyond our control prevents or delays performance, including severe weather, accident, fire, government action, industrial action, or widespread disruption, we may suspend or cancel the service without liability for indirect loss.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure or delay in enforcing any right under these terms does not waive that right. No third party shall have any rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed in writing.

Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. By booking Walthamstow Man And Van, you acknowledge that you have read, understood, and agreed to these conditions.